| Direct Call of America offers automated e-mail response, Interactive Voice Response (IVR), and fax on-demand as cost-efficient alternatives to handling your customer requests without the assistance of a Customer Interaction Specialist (CIS).
Automated E-mail Response
Our e-mail management software can automatically respond to customer e-mails without a service representative intervention. Utilizing "fuzzy" logic, the system will locate predetermined key words and send an automated response that will usually address your customer's concern.
Interactive Voice Response (IVR)
Our Interactive Voice Response (IVR) unit allows your customers to access data by speaking or pressing the appropriate digits on their push button telephone. Expandable to thousands of ports, this automated option allows Direct Call of America to handle thousands of simultaneous transactions. Complete integration of our Automatic Call Distribution (ACD) system allows seamless information transfer to a CIS with the appropriate skills.
e-Fax On-Demand
Our third self-help alternative is fax-on-demand for customers that need instructions, receipts, or any other documentation. Customers are routed through the appropriate menu and input their 10 digit facsimile number for an immediate transaction. This can be a valuable alternative or backup to documents available on web sites.
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